Terms of Service Service

Acceptance of Terms

By accessing and using Marina Arabia, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Platform Description

Marina Arabia is a booking platform that connects customers with yacht charter companies and marine service providers. We do not own or operate yachts directly. Our role is to facilitate connections between customers and verified yacht service providers.

User Accounts

Account Registration

To use certain features of our platform, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Termination

We reserve the right to terminate or suspend your account at our discretion, with or without notice, for conduct that violates these Terms or is harmful to other users, us, or third parties.

Booking and Payments

Booking Process

When you make a booking through our platform:

• You are entering into a contract directly with the yacht service provider
• We act as an intermediary to facilitate the booking process
• Booking confirmations are subject to availability and provider acceptance
• Prices may vary based on season, demand, and other factors

Payment Terms

Payment processing is handled through secure third-party providers. By making a payment:

• You authorize us to charge your selected payment method
• You agree to pay all charges associated with your booking
• Refunds are subject to the cancellation policy of the service provider
• Additional fees may apply for changes or cancellations

User Conduct

You agree not to use our platform to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the platform
• Use the platform for any commercial purpose without authorization

Service Provider Relationships

Independent Contractors

Yacht service providers listed on our platform are independent contractors. We do not:

• Employ or supervise service providers
• Guarantee the quality or safety of services
• Assume liability for provider actions or omissions
• Control the terms of service agreements between providers and customers

Provider Verification

We perform reasonable verification of service providers, including:

• Background checks and license verification
• Insurance and safety compliance review
• Customer feedback and rating systems
• Regular quality assessments

Cancellation and Refunds

Cancellation Policy

Cancellation terms vary by service provider and booking type. Generally:

• Full refunds may be available for cancellations made well in advance
• Partial refunds apply for moderate advance notice
• Limited or no refunds for last-minute cancellations
• Force majeure events may qualify for special consideration

Refund Processing

Approved refunds are processed through the original payment method. Processing times vary by payment provider and may take 5-10 business days.

Liability Limitations

Platform Liability

To the maximum extent permitted by law, Marina Arabia shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or technical issues
• Actions or omissions of service providers
• Force majeure events beyond our control

User Responsibility

You acknowledge and agree that:

• You use our platform at your own risk
• You are responsible for your own safety during yacht activities
• You must comply with all applicable maritime laws and regulations
• You should verify all booking details before confirmation

Dispute Resolution

Customer Disputes

For disputes with service providers:

• Contact the provider directly first
• We may assist in facilitating communication
• Mediation services may be available in some cases
• Legal action remains an option if other methods fail

Platform Disputes

Disputes regarding our platform services should be directed to our customer support team for resolution.

Intellectual Property

The Marina Arabia platform, including all content, features, and functionality, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the platform, to understand our practices.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our platform. Your continued use of the platform after changes constitutes acceptance of the modified Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Qatar, without regard to its conflict of law provisions.

Contact Information

If you have any questions about these Terms, please contact us: